Support
Made Simple.

Questions about service, billing, or getting connected? Find helpful information and reach our local support team.

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Customer Support

How Can We Help You Today?

Whether you're exploring fiber internet or need help with an existing service, we're here to assist.

Check Availability

Enter your address to check whether City Connect service is available in your neighborhood.

Check Your Address

Explore Service Plans

Check your service address and review the ordering options available to you.

Get Started

Billing & Payments

Have a billing question? Contact our team for payment and account assistance.

Get Billing Help

Account Assistance

Need help accessing your broadband account, updating information, or understanding service options?

Contact Our Team

Report a Service Issue

If your connection is not working as expected, contact our broadband support team.

Get Technical Help

FAQs & Guides

Find answers to common questions and follow basic troubleshooting steps.

View Help Resources
Self-Service Help

Simple Troubleshooting Steps

Having a connection problem? These basic checks may help identify common issues.

01

Restart Your Router

If your devices cannot connect, first check whether your router is powered on.

If it's safe to do so, unplug the router's power adapter, wait about 30 seconds, reconnect it, and allow several minutes for the connection to return.

Avoid pressing the factory-reset button. Contact support if you're unsure which equipment should be restarted.

02

Check Your Connections

Verify that the router and its connected equipment have power.

Check that accessible Ethernet cables are properly seated and that your device is connected to the correct Wi-Fi network.

Do not disconnect, bend, or attempt to repair fiber-optic cables. Contact support if equipment or cables appear damaged.

03

Check Your Internet Speed

Use a reliable speed-test service, preferably from a computer connected to the router with Ethernet.

Pause large downloads and other high-bandwidth activity before running the test. Record the download speed, upload speed, and time.

Wi-Fi and device limitations may prevent a speed test from reaching the advertised plan speed, especially on multi-gig plans.

Still experiencing trouble? Please contact City Connect support at 856-794-4000 or vinelandbroadband@vinelandcity.org . You can also review the Outages information page .
Frequently Asked Questions

Answers to Common Questions

Quick information about service availability, installation, billing, and support.

How do I check availability?
Enter your address using the City Connect availability checker . Fiber service is being introduced in phases, so availability will vary by location.
How long does installation take?
Installation requirements vary by property, equipment, and existing infrastructure. Our team will provide scheduling details and installation expectations once service is available at your address.
Do you require contracts?
Standard residential service is offered month to month without a long-term contract. Review the applicable service terms during enrollment.
How do I pay my bill?
For current billing instructions and available payment options, contact City Connect at 856-794-4000 or vinelandbroadband@vinelandcity.org . The dedicated broadband payment portal link will be added once confirmed.
What should I do if my internet is down?
Check your router's power and connections. See the troubleshooting guides above. If the issue persists, contact our support team. You may also review the Outages page for service information.
Where can I get help managing my account?
Contact our broadband team for account-access questions or assistance updating your information. Please do not send passwords or payment-card details by email.
Local Support

Still Need Help? Contact Support.

Our local team can assist with service availability, broadband account questions, billing inquiries, and technical concerns.

Call Us 856-794-4000 Email Us vinelandbroadband@vinelandcity.org

City Connect – Powered by VIA
640 E. Wood Street, Vineland, NJ 08360
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