Assistance Programs
Affordable fiber internet for qualifying households.
City Connect Powered by VIA is working to make reliable fiber internet more accessible to qualifying households. Assistance program enrollment requires eligibility verification and approval.
Plans starting at $TBD/month for qualifying households after review and approval.
Assistance rates are available only to qualifying households. Our team will explain the requirements and verify eligibility before any discounted enrollment can begin.
Checking availability is separate from qualifying for assistance. Ask our local team about eligibility.
250 Mbps Symmetrical Fiber
$TBD
/month
Available only to qualifying households after review and approval.
How the Assistance Program Works
Assistance programs are intended for qualifying households. Here is how to learn about the requirements, share the information needed for review, and understand the next steps.
Learn About the Program
Explore the available information and learn how qualifying households may receive assistance with internet service.
Review Eligibility Requirements
Qualification may be based on participation in approved assistance or benefit programs. Our team can explain what may be needed.
Submit Information
When directed by our team, provide your contact information, service address, and any documentation requested for review.
Application Review
The City Connect team reviews your information to verify program qualifications and confirm the service address.
Approved Enrollment
If your household is approved and service is available at your address, our team will explain the next steps for enrollment.
Potential Qualifying Programs
Participation in certain assistance programs may be considered during eligibility review. A listed program does not guarantee approval; qualifications must be verified.
Ask About Eligibility
Contact our local team to learn about the eligibility requirements and how to provide your information for review. Assistance enrollment is offered only after verification and approval.
Information You May Be Asked to Provide:
- Name
- Service address
- Phone number
- Email address
- Assistance program selection
- Supporting documents, if requested
You can also call 856-794-4000. Please do not email sensitive documents unless our team provides an approved secure submission method.
After Approval Only
250 Mbps Symmetrical Fiber
250 Mbps upload and 250 Mbps download
$TBD
per month
Discounted assistance pricing is available only to qualifying households after City Connect review and approval.
Ask About AssistanceExplore Your Options
250 Mbps
250 Mbps upload and 250 Mbps downloadFast symmetrical fiber for everyday streaming, browsing, connected devices, and working from home.
$TBD
per month
1 Gig
1,000 Mbps upload and 1,000 Mbps downloadHigh-performance fiber built for streaming, gaming, remote work, video calls, and connected homes.
$TBD
per month
5 Gig
5,000 Mbps upload and 5,000 Mbps downloadMaximum fiber performance for power users, large households, high-bandwidth applications, and many connected devices.
$TBD
per month
Understanding the Application Process
There are a few important steps between learning about the program and receiving an assistance rate. Here is what your household can expect.
Review Program Requirements
Participation in certain assistance programs may help establish eligibility. Our team can help explain the requirements.
Verification Before Enrollment
Your address and eligibility information must be verified before assistance pricing can be offered.
Help From a Local Team
Have questions about the application process? Our local team can explain what information may be needed and how to provide it.
Clear Enrollment Steps
If you are approved and service is available at your address, we will explain the next steps and applicable plan terms.
See if Your Household Qualifies
Check whether City Connect service is available at your address. Assistance program eligibility is reviewed separately and must be approved before any discounted enrollment.
Check AvailabilityQuestions about qualifying? Contact our local team.